Privacy & your information

Information you provide

The portal stores your account email, contact name and phone number, vehicle or boat details, service locations, appointment requests, uploaded photos, maintenance requests, quotes and service records. Payment records entered by PolishPro may include an amount, payment method and reference. The portal does not collect your card number or bank login.

How we use it

New verified account registrations and verification timestamps are recorded in the owner dashboard, and PolishPro receives an owner email alert containing your account email and name when available. PolishPro uses this information to assess your requested work, prepare quotes, coordinate appointments, maintain your care history and send account and appointment emails, including reminders and service-ready notifications with handover details. Service progress and any protection/warranty documentation are stored with your bookings and care records. After completed service, we may send an optional review invitation; you can turn these off in Account. If you enable care reminder emails in Account, PolishPro may send next-care recommendations with exterior and interior guidance using your recorded service date, care notes and vehicle type. Switch these optional emails off in Account at any time. Submitting a request does not confirm an appointment or start an automatic charge.

Who can access it

Your account can access its own records. The PolishPro owner can access customer records to manage services. Account access is handled by Supabase, hosting and record/photo storage by Cloudflare, and appointment email delivery by Resend. These providers process information needed to operate their services.

Submitting photos through this portal does not give PolishPro permission to use them in public marketing. We will ask separately before using your submitted photos for that purpose.

Member features & shared photos

App feedback you submit is stored privately with your account for PolishPro to review and improve the customer experience. It is not shared with other customers. Private messages, attached photos and read timestamps are stored for conversations between your account and PolishPro. Other customers cannot access them, and message photos are not shared in Customer Spotlight or public marketing. The Garage also stores service wish lists, opted-in waitlist preferences and opening invitations. Joining the waitlist allows appointment-opening emails; leave the waitlist in Appointments to stop them. Your optional birthday month is used only for birthday perks, and no birth date or birth year is collected. Choose “No birthday perks” to opt out. Birthday benefit approvals and annual redemptions are recorded. Downloaded care reports contain your private service details and photos; keep them secure on your device. Your chosen Garage color style is saved to your account and used when you sign in on another device. The Garage stores vehicle nicknames, saved offers, referral relationships and reward approvals. Referrers see progress counts; your contact details and service records are not shared with them. Loyalty records include owner-approved completed and fully paid visits, recurring third- and fifth-visit rewards, your reward choices, quote reservations and redemption history. The owner reviews qualifying services and redemptions.

Customer Spotlight is optional. Only a photo, title and caption you specifically submit with permission can be shared with signed-in Garage members after owner approval. You can withdraw permission from Member Perks; the shared listing and member photo access are then removed. Your private photo and service records remain in your account. This permission does not cover Facebook or other public marketing. Avoid including plates, addresses or other personal information in shared photos or captions.

Sign-in cookies

Secure sign-in cookies keep your account signed in on your device. Sign out from Account when using a shared device. Clearing browser cookies can sign you out. Passwords are handled by our authentication provider and are not shown to PolishPro.

Your choices

You can update your name and phone number in Account and cancel eligible appointment requests in the portal. For other corrections, a copy of your information or an account deletion request, contact PolishPro. We may need to verify your identity. Some service and transaction records may need to be retained for business or legal obligations.

Contact PolishPro

For privacy questions or account assistance, call 980-251-9821 or email danielwhitworth@yahoo.com.